Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept cash on delivery (COD) as well as online bank transfers. More payment options may be available at checkout.

How do I place an order?
You can place an order directly through our website at noors.shop, or reach out to us via our social media pages on Facebook.

Can I cancel or change my order after placing it?
Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.

Shipping & Delivery

Do you deliver across Pakistan?
Yes! We deliver nationwide across Pakistan. Delivery times may vary depending on your location.

How long does delivery take?
Orders are typically delivered within 3–7 business days. Remote areas may take a little longer.

How much does shipping cost?
Shipping charges are calculated at checkout based on your delivery location.

Products

What products does Noor's offer?
Noor's offers a wide range of products including bicycle accessories, foot pumps, and a beautiful collection of women's and men's apparel — including abayas, scarves, shawls, and fabrics.

Are your products genuine and good quality?
Absolutely. Quality is at the heart of everything we do at Noor's. We carefully select all our products to ensure they meet our standards before reaching you.

Do you restock sold-out items?
Yes, we regularly restock popular items. Follow us on Facebook or check our website for updates on new arrivals and restocks.

Returns & Exchanges

What is your return policy?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will resolve the issue promptly.

How do I initiate a return or exchange?
Reach out to us via our Contact page or Facebook page with your order details and we'll guide you through the process.

Contact Us

How can I get in touch with Noor's?
You can contact us through our Contact page or message us directly on our Facebook page. We're happy to help!